Shannon A. Adams
101 Arcadia Place #403
San Antonio, Texas 78209
(210) 805-0726
aschadal@aol.com

Objective

Implement skills and values as a Computer Network Specialist with a corporation who can benefit from an A+ certified, Network+ certified  individual that is capable of configuring and troubleshooting a stable network by problem solving and expertise.

Professional Certifications
CompTIA
 A+ Certified Computer Service Technician
CompTIA
 Network+ Certified Support Specialist 

Knowledge and Skills

Hardware
386-Pentium series installation, configuration, and troubleshooting  
Peripheral device configuration and troubleshooting		 Configure and troubleshoot communication and network components
Expansion card/component installation and configuration

Operating Systems and Software
MS-DOS, Windows 3.1, 95,98, NT 4.0, 2000 Professional and Server
Office 2000 installation, configuration, and operation		 Visual Basic for Applications for Office 2000 development
FrontPage 2000

Networking
Basic network designs and installation
Server and workstation installation and configuration		 Remote access/Internet operations
Network administration and troubleshooting

Special Office& Clerical Skills
Microsoft Operating Systems: Windows 2000 Professional &  Server
Web Design
Windows NT 4.0
Word/Excel/PowerPoint/
FrontPage/Outlook
Data Entry
Expert Customer Service skills		 10-Key Numeric Punch, 9000 (cpm)
Typing (65 wpm)
Office XP
Word Processing 
Computer Printers
Use of Computer Software &  
Hardware
Management

Education

San Antonio College of MDA

Computer Network Specialist: Graduation October 2001

  • Written and oral communication
  • Technical math for electronics and computer systems
  • Human relations and ethics
  • Integrated applications
  • MS Windows development and operating systems

Work Experience

SWB/SBC Communications 1999-2000
Data Engineering;
Senior Reports Clerk (contracted for eight  months):  Support Clerk for six engineers.  Overall office, data entry, distribution and processing of information.  Organization and bookkeeping, Microsoft work/excel and processing shared information (broadband, DSL, ADSL, fiber optic, cards). 

Benefits Administration;
Consultant (contracted for six months) Group, Dependant, Supplemental, Death & Dismemberment Life Insurance, Human Resources, Employee Benefits, Office Administration.


Professional Licensing and Certifications

Licensed Workman's Comp Insurance Adjuster; State of Texas (active)
Registered Medical Assistant; American Medical Technologist (active)

Paper Resume

Word Format Resume