OBJECTIVE
Use knowledge and skills combined with configuration and problem-solving techniques to develop reliable and productive networks. Apply expertise in network operating systems acquired through professional certifications

PROFESSIONAL CERTIFICATIONS

CompTIA A+ Certified Computer Technician

CompTIA Network+ Certified Technician
KNOWLEDGE AND SKILLS

Hardware
  • Install, configure, troubleshoot 386-Pentium series processors
  • Install CAT 5 cable and accessories
  • Install and configure expansion card, hubs, and NICs
  • Install, configure, and troubleshoot peripheral devices

Operating systems and software
  • MS-DOS, Windows 3x, 9x, NT 4.0 Server and Workstation, Windows 2000 Professional and Server
  • MS FrontPage 2000
  • Symantec Norton Ghost
  • MS Office 2000 suite install, configure, and component operation
  • Macromedia Dreamweaver Ultra Dev 4
  • Corel Draw 10
  • Corel Painter 6

Networking
  • Intermediate network design and install
  • Setup and administer LAN with Windows 2000
  • Configure Terminal Services Server and Client
  • Implement password policies
  • Manage storage use through the creation of striped volumes, basic disks, and dynamic disks
  • Install and configure workstations and servers
  • Configure and administer TCP/IP, DHCP, WINS, DNS services to implement a functional intranet
  • Configure and troubleshoot RRAS and NAT
  • Manage local and domain wide groups through Active Directory

Professional
  • Written and oral communication
  • Deductive reasoning and logic
  • Human relations and ethics
  • Technical math for computers

Related coursework
  • Creating and  maintaining databases
  • Word processing skills development
  • Multi-media presentations
  • Graphic development

EDUCATION

Texas A&M University
1994-1995
Engineering Major

San Antonio College MDA
Graduate 2001
Computer Network Specialist Program

EMPLOYMENT HISTORY

1996-2000
The Home Depot
Associate
  • Placed merchandise orders daily ranging from $25,000 to $120,000
  • Licenses for variety of lift equipment
  • Certified millwork specialist I, II, III
  • Customer service and special orders
  • Provided delivery services
  • 7 monthly customer service awards

  • Meet and greet customers

  • Conducted price changes and inventory management on wireless platform

  • Check, receive, and enter vendor shipments

  • Maintain product availability and maintenance of aisles

2001-Present
Pier 1 Imports
Associate
  • Provide customer service
  • Setup displays in fashionable sense
  • Complete paperwork for store-to-store transfers
  • Complete transactions for merchandise, credit card payments and returns
  • Restock and arrange shelves
  • Packaged and prepared items for Fed Ex