• Able to comply with procedures, evaluate priorities, and ensure the timely progress of multiple, simultaneous projects.
  • Ability to work within and dependably meet deadlines.
  • Effective accomplishment of all assigned tasks.
  • Exceptional listening, assessment, and persuasive skills.
  • Skilled in building and teaching customer service sales and service techniques.
  • Lead and train teams using Visual Techniques in one-on-one and group training.
  • Extend outstanding support to co-workers and customers and diplomatically resolve problems.
  • Bilingual in English and Spanish: read, write, and speak
  • Able to install, configure and troubleshoot Windows 95/98/Millennium/NT/2000
  • Skilled in troubleshooting PC hardware and software problems
 

Certifications


Network+ Certified Professional

Operating Systems and Software

  • MS-DOS, Windows 3.1, 95,98,NT4.0, 2000 Professional and Server

  • Hand-on installation, configuration, and operation of MS-DOS, Windows 3.1, 95, 98, NT4.0, 2000 Professional and Server

  • Visual Basics for Application for Office 2000 development

  • FrontPage 2000

  • Access 2000

  • Office 2000

Computer System Service

  • 386 to the newest Pentium Series installations, configuration, and troubleshooting

  • Installation of building cabling systems (Category 5)

  • Install, configure and maintain multi-homed server/ router using routing and remote access tools

  • Installation of expansion cards, modems, hubs, and troubleshooting skills

Networking

  • Design, install, configure and administer TCP/IP, DHCP, WINS, DNS, and NAT for Windows 2000 Server and Professional

  • Install and configure servers and workstations

  • Setup and administer LAN with Windows 2000

  • Configure and administer DHCP, WINS, DNS server services to implement a functional intranet

  • Manage local and domain-wide groups through Active Directory 

  • Optimize system resources through the use of Performance Monitor

  • Implement password policies

  • Configure Terminal Services Server and Client

EMPLOYMENT
Health Net Federal Services, San Antonio, Texas, Feb 2001- June 2001
Beneficiary Services Representative. ( Temporary Position)
Communicate with beneficiaries by telephone and person to resolve problems, 
concerns regarding their healthcare plans.  Document action and conversations for files and
records.  Verification of eligibility and claim status.  Reprocess medical claims.  

 
Whole Foods Market, San Antonio, Texas, May 1999- Present
Front End and Customer Service Manager 
Implement Southwest standards and policies, including cash handling and customer service interaction through direct supervision of frontend, Customer Service booth and cash office.  Interview, select, train and develop team members.  Supervise, schedule and assign duties for the team to meet labor targets.  Active part of store team leadership and the regional customer service team.  Schedule and lead department meetings, set goals, create incentives.  Assume cashier and cashier assistant responsibilities as needed. 
  • Completed training classes, Retail Standards and Customer Service Standards, Harassment, and Spoilage. 
  • Team Member of the month June 2000.
  • Won First Place for Mystery  Shopper Award for Southwest Division, 2000 ( Team Award)
Freeze Frame , San Antonio, Texas, Feb 1998-May 1999
Branch Manager 
Effectively handled four Fiesta Texas locations, monitored and controlled day-to-day     operations and achieved sales goals.  Verified and compiled daily and weekly management and financial reports.  Recruited, hired and motivated employees provided mentoring and counseling for over 35 employees.  Conducted human resource processes and documentation; maintained accurate inventory controls.  
 
  • Skilled in assembling and troubleshooting sophisticated camera systems.
  • Consistently met or surpassed sales goals by at least 20%.
  • Received "Largest Decrease in Labor Cost " award, 1998.

 
Safari Management, San Antonio, Texas. March 1995-1998
Supervisor of Operations
     Responsible for daily operations of two locations within Fiesta Texas.

Education

San Antonio College of Medical and Dental Assistants, San Antonio, Texas

  • Information Technology Department
  • Computer Network Specialist (CNS) Program
  • 900 class clock hours with over 350 hours of hands-on experience
  • Graduating: July, 2002
San Antonio College, San Antonio, Texas.
  • 30 hours completed: emphasis on Business Management.