Professional resume for A+ Certified Computer Technician and Network+ Certified Support Specialist


Julian X. Ramirez
322 Brookview Dr.
San Antonio, Texas 78213
(210) 885-1014
xavierramirez18@hotmail.com


OBJECTIVE

Use knowledge and skills combined with problem-solving and configuration techniques to develop reliable and productive networks. Apply expertise of operating systems and networks through professional certifications.

PROFESSIONAL CERTIFICATIONS

CompTIA A+ Certified Computer Technician
CompTIA Network+ Certified Support Technician
Microsoft Certified Professional in Windows 2000 Professional and Server (Projected completion date, November 2001)

KNOWLEDGE AND SKILLS

Hardware:
* 386-Pentium series installation, configuration, and troubleshooting
* Peripheral device installation, configuration, and troubleshooting
* Expansion cards, routers, modems, hubs, and other networking component installation, configuration, and troubleshooting
* Create and install Cat 5 cable (patch/crossover)
* Computer Technician troubleshooting and repair

OPERATIONG SYSTEMS and SOFTWARE:
* MS-DOS, Windows 3.1, 95, 98, 98se, NT 4.0 Workstation and Server, Windows 2000 Professional and Server
* Visual Basics for Applications for Office 2000 Development
* Office 2000 installation, configuration, and operation
* Windows 2000 Server unattended installations
* FrontPage, Word, Access, PowerPoint, Excel 2000/2002

NETWORKING:
* Networking administration and troubleshooting
* Design and install intermediate network
* Configure and administer DHCP, WINS, DNS, server services
* Deploy Remote Installations (RIS) to migrate from NT 4.0 to Windows 2000
* Implement passwords policies
* Internet connections
* Server and workstation installation and configuration
* Manage local and domain-wide groups through Active Directory in Windows 2000
* Optimize system resources through use of Performance Monitor in order to resolve bottlenecks
* Manage storage use through the creation of striped volumes, mirrored volumes, basic disks, dynamic disks
* Configure Terminal Services Server and Client
* Install and configure secure VPN's over internet connection
* Install and configure IIS servers and create websites
* Writing proposals for new network infrastructures, including content, cost, research,and designs, for medium-size businesses

EDUCATION:
* Jan 2001-Oct 2001
  San Antonio College MDA, Information Technology
  Computer Network Specialist (CNS) Program
  ( a 900 clock-hour/ 49.5 credit hour diploma program)
  Academic Awards
  Over 300 lab hours: hands-on training
     Construct and configure computers
     Troubleshoot and repair computers
     Design, install, and configure LANs
     Configure and troubleshoot Windows NT 4.0 and 2000 network components

* May 1998-Aug 1998
  U.S. Army, Advanced Individual Training
  Automated Logistics Specialist (92Alpha)
  Academic Awards
  Awards of Excellence
  Leadership Awards
  Hands-on training
     Shipping and receiving of military parts and weapons
     Computer updates of war-time materials
     Ordering military components vital to the mission
     Update soldiers' 201 files, and contracts to the Army National Guard
     High security clearance

* Aug 1987-Aug 1993
  San Antonio College
     Education Major
     37 credit hours
     Basic vocational courses

WORK HISTORY:
* West Telemarketing                      Mar-June 2001
  Outbound Representative:Provide customer service to Verizon customers world-wide. Verify local and long-distance plans for day and nighttime, for peak and off peak hours.Convince customers to switch to Verizon long-distance if not their primary carrier.

* U.S. Army, Texas National Guard         1998-Present
  Automated Logistics Specialist (92Alpha):Shipping and receiving of military parts and weapons. Update soldiers' 201 files and contracts to the National Guard. Issue and update soldiers' military licenses. Update military inventory reports. Ordering parts vital to the missions. Dispatch vehicles to authorized personnel.