Hardware:

Operating Systems & Software:

Networking:

386 through Pentium series installation, configuration, and troubleshooting

Expansion card/ peripheral device installation, configuration, and troubleshooting

Maintain and upgrade system hardware, flashing bios

MS-DOS, Windows 3.1/'95 /'98

WindowsNT 4.0 Workstation and Server

Windows 2000 Professional and Server

Installing and configuring Office 2000

Virus protection

Basic network designs and installation

Install, configure TCP-IP, DHCP, DNS, WINS, and NAT for Windows 2000

Network administration and troubleshooting

Create and install Cat 5 Cables

Install and configure Internet Information Server; create web sites

1999–2001 A&E Signature Service  San Antonio, TX

Business Analyst Specialist / Quality Assurance Assistant

·         Audited different areas & departments in a call center daily

·         Created spreadsheets & graphs in Excel

·         Managed QA reports for 2 call centers

·         Created and distribute a weekly newsletter

·         Handled incomings calls, and provide the best customer service possible

·         Assisted with setting up service repair calls

1998–1999  Sears Home Central     San Antonio, TX

Customer Service Representative

·         Handled incoming calls

·         Transferred customers to the best source, according to their needs

·         Promoted seasonal sales

1997–1998   West Teleservice   Universal City, TX

Marketing Representative

·         Acquired sales by calling customers and offering long distance services

·         Promoted the selling of new services offered by several Fortune 500 companies

·         Monitored out bound calls made by other marking representatives