Objective:
Use knowledge of networking and upgrading multiple systems utilizing training in areas related to various types of networks.  Ensure reliability and productivity in network operating systems through attention to detail, hands-on experience, and acquisition of professional certifications.
Knowledge and Skills:
Hardware:
386 through Pentium series installation and troubleshooting
Expansion card installation and configuration of components
Peripheral device configuration and troubleshooting
Network cable (crossover and patch) construction and installation
Operating Systems/Software
MS-DOS, Windows 9X, NT 4.0 Workstation and Server, 2000 Server and Professional, I-Opener, Incredimail, Mac OS
Installation of Office 2000 and included software
Certifications:
Microsoft Certified Professional in
Windows 2000 Professional
Microsoft Certified Professional in
Windows 2000 Server
Comptia Network+ Certified Professional 

Comptia A+ Certified Professional
ETA-I Certified Network Systems Technician
ETA-I Computer Service Technician
Professional Member Electronics Technicians Association since December 2002
Education and Training:
College Of The Mainland, Texas City
Dates: January '04 - Current
Computer Science Major, Current GPA of 3.8
San Antonio College of Medical and Dental Assistants
Dates: February '02 - January '03
Computer Network Specialist Program, a 900 clock hour, / 49.5 credit hour course
Awards for outstanding performance by achieving high academic standards and maintaining exceptional professionalism.  Graduated with GPA of 3.9
Work Experience:
Corrections Officer
TDCJ-ID, Estelle Unit, Huntsville, TX.
Dates: August ‘97 – May ‘00
Routinely monitored convicted offenders in a correctional environment
Supervised over 300 offenders and up to 20 correctional officers daily
Completion of daily paperwork and maintenance of security and well being of offenders and fellow correctional officers
Investigator for
Blue Moon Investigations, Webster, TX.
Dates: June '00 - February '02
Routinely conducted investigations via client instruction
Completion of case-by-case paperwork (reports) including detailed accounts of all events transpiring during said case.
Regularly interacted with the public in a public relations role
Help Desk Tech for
West Telemarketing / Earthlink ISP (Dial-Up), San Antonio, TX.
Dates: January '03 - May '03
Provided telephone tech support for Earthlink sub-contracted through West Telemarketing.  Tech support involved assisting customers in setting up Dial-up connections, working with web settings as well as system settings of multiple operating systems and e-mail programs such as Outlook, Outlook Express, and Intellimail.  Completion of case-by-case reporting.
Help Desk Tech for
 West Telemarketing / Earthlink ISP (Wireless), San Antonio, TX.
Dates: May '03 - November '03
Provided telephone tech support for Earthlink sub-contracted through West Telemarketing. Tech support involved assisting customers in correcting configuration errors with RIM Blackberry devices 850, 857, and 957 Internet Edition and Enterprise Edition.  Worked with Microsoft Exchange Server settings as well as Outlook, Lotus Notes, and other assorted email programs. Completion of case-by-case reporting. 
Computer Technical Consultant for
Local 450 Union of Operating Engineers, Houston, Tx. (Contract)

Dates: January '04
Provided technical consultation on the grounds of helping the union office upgrade computer systems used therein.  Purchased and installed units as well as provided technical skills learned through A+ Certification.  Fine-tuned network connections through skills learned through Network+ Certification.