Objective

Certifications

• A+ Certified Service Technician
• Network+ Certified Professional
• i-Net+ Certified Professional

• Certified Internet Webmaster Associate

• International Webmaster's Association/Certified Web Professional Associate

• Certified Computer Service Technician
• Certified Network Systems Technician

• Installing and Configuring Windows 2000 Professional
• Installing and Configuring Windows 2000 Server
• Managing a Windows 2000 Network Environment

• Microsoft Certified Systems Administrator

Knowledge & Skills

• Install, setup and administer servers and workstations on LAN with Windows 2000, NT 4.0, and 9x
• Install and configure Network Address Translation (NAT) server for Internet access from a private network
• Configure and administer DHCP, WINS and DNS services to implement a functional intranet
• Deploy Remote Installation Services (RIS) in order to remotely install operating systems using Windows 2000
• Install, configure, administer Virtual Private Networks (VPN)
• Manage users and computers through use of group polices

• Load, configure and troubleshoot WINS, DNS, DHCP, NAT and Print servers
• Load, configure and troubleshoot MS-DOS, Windows 3x, 9x, XP, NT 4.0 Workstation /Server, 2000 Professional /Server 
• Create, build and maintain web pages with Dreamweaver and CorelDRAW Graphics Suite
• Install and troubleshoot device driver and driver signing policies

• Copper cabling installation including: patch and crossover cables as well as punch down blocks with Cat5 and Cat5e UTP cable
• Troubleshoot, install and configure expansion cards: modems, NICs, hubs, sound cards, video cards, and routers
• Install, remove, configure and troubleshoot peripheral devices
• Troubleshoot, install, remove and configure AT-ATX motherboards
• Ability to remove, install and configure CD-ROM, CD-burners, hard drives, floppy drives, removable drives and power supplies

Education

• Computer Networking Specialist Graduate 2003
• Completed 900 hours/diploma
• Successfully completed over 315 hands-on training projects, including building computers, loading and troubleshooting PC software and hardware, and supporting and administering Windows 9x, NT 4.0 and 2000 networks.
• Award for academic achievement

• Topics of emphasis at ITT:
  
• AC/DC Circuits
• Solid State Devices 
• Digital Systems
• Physics I
• Physics II
• Written Communication
• Sociology of Change

• Integrated Circuits
• Microprocessors
• Computer Hardware& Operating Systems
• Algebra and Trigonometry
• Economics

Work History

• Provide a high level of customer service and satisfaction.
• Work well in a fast-paced, multi-faceted environment with customers at all levels.
• Manage and ensure a high degree of accuracy and attention to detail in the performance of duties throughout the store.
• Handle technical issues involving the backup to the network and the troubleshooting of software problems on IBM terminals and the Norstar phone systems.
• Handle inventory control utilizing an Oracle database.
• Handle data entry on a daily basis for all business transactions.
• Perform administrative and operational support for store management, while functioning as a team leader.

• DCPDS (Defense Civilian Personnel Data Systems) Help  Desk activities include:
• Ensured "Help Desk" phone coverage for components of issues called in from the field during business hours.
• Provided 24-hour Help Desk coverage via pager, for required actions outside normal business hours
• Created, modified, reassigned, and closed out Problem Tickets/Maintenance Reports
• Monitored high priority issues on a daily basis for action and updating.
• Supplied weekly and monthly reports of all reported issues and their current status.
• Created Technical Assistance Requests (TAR'S) in Metalink for unresolved Oracle applications issues, requiring further action for  Oracle, and tracking them for resolutions and updates for DCPDS.
• Applications utilized for tracking and reporting DCPDS issues include:
• Remedy Action Request System 4.0
• Test Director 7.2 systems
• Metalink 2.0
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Oracle Federal HR 10.7

• Performed electronic and component troubleshooting analysis using an oscilloscope, electronic desoldering station and function generator.
• Repaired digital and analog pagers.
• Identified and troubleshot system problems.
• Interpreted and determined from technical schematic drawings work needing to be performed.
• Performed surface mounting of components.
• Provided operational support.
• Possessed and kept current a strong electronic fundamental skill set.